Unreliable notifications on Element X #914

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opened 2025-07-31 10:09:15 +00:00 by Jade · 5 comments

Jade commented

2025-07-31 10:09:15 +00:00

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Observed symptoms in EX push history:

"Push handled successfully but notification was filtered out"
"Received push but could not retrieve event, showing fallback notification"

There seems to be a number of issues observed (that have changed over time) that seems to have the result that notifications via element X are lost or delayed (by minutes) unless there are a large volume of push events. Observed symptoms in EX push history: - "Push handled successfully but notification was filtered out" - "Received push but could not retrieve event, showing fallback notification"

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2025-07-31 10:09:15 +00:00

skedastically commented

2025-07-31 10:26:40 +00:00

Confirmed the same happened on EXA 25.07.1.

For SchildiNext 0.10.4-ex_25_7_1, push history shows up as "Success - null". With high volumes (e.g. during spam waves), sometimes a "You may have unread notifications" is shown. Toggling the Chamber of Secrets > Notification worker on and off doesn't change the issue.

Push works perfectly on a Synapse account however. Perhaps push rules may be misconfigured/missing for cwt.

Related EXA issues: #5052 and #4880

Confirmed the same happened on EXA 25.07.1. For SchildiNext 0.10.4-ex_25_7_1, push history shows up as "Success - null". With high volumes (e.g. during spam waves), sometimes a "You may have unread notifications" is shown. Toggling the Chamber of Secrets > Notification worker on and off doesn't change the issue. Push works perfectly on a Synapse account however. Perhaps push rules may be misconfigured/missing for cwt. Related EXA issues: [#5052](https://github.com/element-hq/element-x-android/issues/5052) and [#4880](https://github.com/element-hq/element-x-android/issues/4880)

utop-top commented

2025-07-31 14:27:01 +00:00

I have an iOS device running an older version of elementX (version 1.9.3 (134)). This version uses Continuwuity, and notifications pop up but don't make sounds. I remember some changes to notifications since Continuwuity enabled simple swipe syncing. In later versions of elementX, the notification bubbles disappeared, and the sound still doesn't work.

nex commented

2025-08-26 00:00:27 +00:00

Owner

Unable to reproduce anymore on the latest version of Element X iOS Testflight (as of 2025-08-15). I'm assuming they fixed something on their end given the torrent of notifications I received over the course of two days.